Program and project management
- Program governance, organisation & set-up.
- Projects prioritization and portfolio management framework.
- Set-up and running of a project management office (PMO).
- Change management and communication plan.
- Complex changes in your organizational and technical landscape.
- Management of transformation programmes, including integration of package solutions.
- End to end responsibility of project across complete lifecycle.
- Program and project management training.
- Align IT services with the business needs.
- Design and set-up optimal ITIL services.
- Set-up of a transparent reporting of IT performance (KPIs) to business stakeholders.
- Define an Operational acceptance framework and governance.
- Release and project deployment strategy.
- Appropriate set-up of monitoring, working instructions, back-up and recovery procedures.
- Project transition and knowledge transfer to operational teams.
- Alignment of projects and application quality with pre-defined SLA.